Cancellation, Returns & Refund Policy
At Paperica, we take care to ensure that every order is prepared and packed with attention to detail. Please read this policy before placing an order.
1. Order Cancellations
Orders can be cancelled only before they have been processed or dispatched. Contact paperica26@gmail.com or WhatsApp +91 97692 23863 as soon as possible. Once dispatched, an order cannot be cancelled through our standard cancellation process. For personalised orders, cancellation may not be possible once production has begun or materials have been procured specifically for the order. Approved cancellations will be handled in accordance with applicable consumer protection laws.
2. Returns and Exchanges
We do not accept routine returns or exchanges for products delivered in good condition that match the order placed. This includes changes of mind, personal preference or an incorrect selection made by the customer. If a product arrives damaged, defective or incorrect due to an error on our part, contact us for review and resolution.
3. Damaged, Defective or Incorrect Products
Contact us within 48 hours of delivery. Please provide your order number, clear photographs of the product and packaging, and an unboxing video if available. Once reviewed and verified, Paperica will offer a replacement wherever feasible. If a replacement is unavailable or unsuitable, we may offer store credit or another appropriate resolution, subject to applicable consumer protection laws. Where the damage, defect or error is attributable to Paperica, we will cover reasonable shipping costs associated with the agreed resolution. Retain the product and packaging until the request is resolved.
4. Personalised and Customised Products
Personalised products cannot be returned or exchanged simply because of a change of mind or because the customer approved incorrect names, spellings, text or design details. If a personalised product arrives damaged, defective or contains an error made by Paperica, contact us within 48 hours. Customers must carefully review all personalisation details before production.
5. Store Credit
Where store credit is offered and accepted as a resolution, it can be used towards a future Paperica purchase, subject to the terms communicated when issued. Unless otherwise stated, store credit is valid for 6 months from the date of issue and cannot be exchanged for cash. Store credit does not limit any refund or other remedy required by applicable law.
6. Refunds
Paperica does not offer monetary refunds for routine returns or changes of mind. For eligible issues, our preferred resolution is a replacement or store credit. Where a refund is required under applicable law, it will be processed accordingly.
7. Contact Us
Email: paperica26@gmail.com
WhatsApp: +91 97692 23863
Please include your order number. Nothing in this policy excludes or limits rights available under applicable consumer protection laws in India.